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Anchor case · Igniting Humanity
From spreadsheets to a live audit trail in six weeks.
Igniting Humanity runs an IDC-backed enterprise development programme with 1,000 contracted seats across 141 localities in 4 provinces. Before Tshomi, evidence was assembled monthly, in Excel. With Tshomi, funders see it live.
17 Jun 2026 — ongoing (pilot closed 27 Jul 2026)
92%
Biometric compliance
vs 80% required · May 2026 register
1,000
Contracted seats
Peak concurrent
141
Localities
Gauteng 74 · KZN 26 · Mpumalanga 26 · Limpopo 15
98%
Sessions closed by Tshomi
Aug 2026
Programme context
The setup.
- Site
- Gauteng · KZN · Mpumalanga · Limpopo
- Hosts
- 16 hosts (pilot) · 74 hosts (rollout)
- Participants
- 83 (pilot) → 1,000 (contracted)
- Voice
- Igniting Humanity participant · isiXhosa/isiZulu/Sesotho/English
Live
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Timeline
What happened, in order.
Jun 2026
Pilot begins — 83 participants across 16 localities, 3 provinces.
Jul 2026
Pilot closes at 92% biometric compliance vs 80% target.
Aug 2026
138,594 messages, 13,164 tool calls, 98% autonomous close.
Sep 2026
Full rollout to 1,000 seats across 141 localities begins.
What changed
Outcomes.
Biometric compliance moved from 78% to 96% in six weeks. Every payout now leaves a receipt the funder can query in one click.
One supervisor now runs a full province instead of a single site.
Payroll cycle time cut from 5 days to 4 hours.
Zero disputed hours in Aug 2026 (previous 3-month avg: 47).
Funder receives a live compliance dashboard, not a monthly PDF.
“The first time our funder had live compliance the day it happened, not the month after.”
Programme Director · Igniting Humanity