Incidents
Incidents & Tickets. 53% of tickets routed without a human.
Tshomi classifies, prioritises and routes incidents. Facilities, safety, HR or supervisor — the ticket lands in the right place, with SLA.
Incidents
Unsplash · @nesabymakers
Headline figure
53%
Auto-routed
Live instance · rolling 30 days
Every event on this module leaves an audit-trail row exportable as JSON.
53%
Auto-routed
Live instance · rolling 30 days
45 min
Median SLA (P2)
Auto-routed
100%
Resolution proof
Every ticket
Automation
What Tshomi does automatically.
Classify (facilities/safety/HR/ops)
Prioritise (P1-P4)
Route to owner with SLA
Track resolution + capture proof
Flow
Step by step.
1
Report
Participant reports via WhatsApp.
2
Classify
Category + priority assigned.
3
Route
Owner notified with SLA.
4
Close
Resolution proof captured.
1
Report
Participant reports via WhatsApp.
2
Classify
Category + priority assigned.
3
Route
Owner notified with SLA.
4
Close
Resolution proof captured.
Sample conversation
What the participant actually sees.
Tshomi · WhatsApp · in-language
Understood. Logging incident and notifying facilities. Ticket #INC-2411 · Sipho · SLA 45 min.